Jobs in Egypt - Crisis Management Coordinator at Orange

Crisis Management Coordinator at Orange

Location: Smart Village

Job Description:

Incident Handling:

• Follow strictly CMC Incidents’ Notification and Escalation Matrix to send communications to the right recipients’ according to the established SLAs
• Follow up with problem owners to ensure closing all the pending incidents as well as concluding the actions identified following major incidents
• Review and updates CMC communication lists, Network SMS groups, Crisis Communication Guideline as well as all CMC documentations

Crisis Handling:

• Schedule Crisis Conference Calls on Crisis Conference Bridge when needed
• Manage the renewal of Crisis Communication Means (CMC Hotlines, Walkie-Talkie licenses and Satellite Phones on an annually-basis as well as the emerging issues)
• Establish crisis testing (Call Out Tests)
• Establish Events Preparedness Plans
• Sends Bulk SMSs to employees whenever needed

Reporting & preparing:

• Weekly and monthly reports
• Post-incidents reports
• Ad-hoc reports
• Prepare CM monthly dashboard
• Archive all the messages received by and/or sent from CMC hotline, and document the Log Book for all the incidents

Job Requirements:

• Bachelor degree from a recognized university.
• 3-5 years of experience.

Skills

• Very good English both spoken and written.
• Very good computer skills.
• Very good communication skills.
• Logical and analytical thinking.
• Ability to handle stressful situations.
• Multi-tasking capabilities.

To Apply:
https://orange.jobs/jobs/offer.do?joid=83858&lang=en

Tips for updating your Resume:
https://careeradvancers.org/resume-cv-tips/