Jobs in Egypt - Customer Service Assistant at Arrow

Customer Service Assistant at Arrow

Job Description:

• Apply the service configuration that enables the customer to render the services.
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information from the start to the end of the organization process; ensuring that both an appropriate and adequate investigation takes place in all cases.
• Provide customer help, support and technical issue resolution via E-Mail, phone and online meetings.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Generate Sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide training to customers in the use of system and applications.
• Draft documentation as required.
• Prepare daily, weekly, monthly statistical reports as appropriate.
• Provide input to the development of relevant products under support. Recommend potential products or services by collecting customer information and analyzing customer needs.
• Obtain general understanding of OS and application operations related to company offered services.
• Contribute to team effort by accomplishing related results as needed
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Job Requirements:

         Education:

• 4-year (or above) bachelor’s degree (or higher) in electrical engineering, marketing or customer support related studies.
• A minimum of 2-3 years of proven customer support experience or experience as a client service representative with in-depth understanding of the operations of a Customer Support Division
  

Technical Knowledge/ Skills/ Training required:

• Excellent English Language skills; both spoken and written.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively.
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and online meetings.
• Self-motivated, detail-oriented and organized.
• Experience with software and hardware issues.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

To Apply:
https://arrow.wd1.myworkdayjobs.com/en-US/AC/job/Nasr-City/Customer-Service-Assistant_R170181

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