Al Futtaim Jobs - Retail Sales Representative | Toys R US | Abu Dhabi (Abu Dhabi, AE)

Job Requisition ID: 41913 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

 

ROLE PURPOSE:

High Level of Customer Service to be rendered to our customers and to be commercially aware and focus on the sales & Targets of the Business.

 

KEY ROLE SPECIFIC ACCOUNTABILITIES:

Description of the Accountability

Customer Service

To achieve section budget set every month and on YTD by FM.

To achieve section margin for the year.

To be compared to the targets set for the section by FM.

To ensure that we meet the MS results that has been derived at 90% TY.CSI results to be met that has been derived at – CSI target at 82% and CP at 35%

Sales VS budget YTS -sales VS YTD, footfalls, ATV, conversion ratio, retail sq footage cat margin and contribution, DHS per sq. feet being generated.

 

Customer Service

To achieve section budget set every month and on YTD by FM.

To achieve section margin for the year.

To be compared to the targets set for the section by FM.

To ensure that we meet the MS results that has been derived at 90% TY.CSI results to be met that has been derived at – CSI target at 82% and CP at 35%

Sales VS budget YTS -sales VS YTD, footfalls, ATV, conversion ratio, retail sq footage cat margin and contribution, DHS per sq. feet being generated.

 

Store Operations

Execute the weekly bulletin on time and follow up against the requirements.

Ensure that you participate in daily briefings and update yourself on business performance, new products, SOP’s and HR initiatives.

Ensure that the SOP’s are being followed 100%

 

Education:

Minimum Experience and Knowledge:  2 years of Experience in a similar role

Job-Specific Skills:

Good Interpersonal Skills , able to communicate fluently in English

An ability to implement creative and imaginative approaches and identify new options for service development.

Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous Improvement.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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