Al Futtaim Jobs - Senior Customer Relations Executive | HERTZ | Dubai, UAE (Dubai, AE)

Job Requisition ID: 40168 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Job Details:

Job Title:              Senior Customer Relation Executive

Reports to:          Customer Service Supervisor /Rental Operations Manager

Department:      Rental Operations

Location:              Dubai Head Office

 

Job Description:

To be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards.

 

Key Responsibilities:

• Demonstrates commitment to Customer Satisfaction. Ensure that the standard as set from the Al Fustian Way Behaviours are met and exceeded.
• Local Concern:  Mediates between the customer and the company regarding local concerns such as Corporate Rental Extension, Direct Complaints from customers, Interdepartmental Coordination, Rental Refund bank transfers and AFSS reconciliation
• Inbound Concern: Liaises with Hertz International about in-bound customer complaints, queries on service invoices, rates and other relevant matters
• Creating monthly local purchase order in SAP for general administrative requests and rental operations expenses. Verify invoices and submit to finance for payments and settlement.
• Ensures that wrongly charged and subsequently closed rental contracts both local and pre-paid rentals are attended and rectified.  Processes refund those over-paid rentals and with disputes.
• Provide all justification to support the charges following Hertz rental terms and conditions. Ensure that all cases are responded in accordance to Bank policy to avoid chargeback.  . Negotiate to NI bank matters relating to Bank Facilities (POS machines, Imprints etc.) and Procedures (Security Blockings, Refunds etc.).
• Projects: Involvement in implementation of Rental Related projects such as Leasepro upgrade, re-introducing Firefly, Credit Card automation and Payment Gateway.

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge: Graduate

Job-Specific Skills:

2 years of experience in a Customer Service Environment.

PC literate, Superior MS Office Skills,

Previous Car Rental experience and working with carpro system will be an advantage

Behavioural Competencies:

Self Starter, ability to work independently with tight timelines, Organizational skills, team player and reliable. Has a good command of both written and spoken English

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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