Jobs in Egypt - Global Tech Support Expert at Orange

Global Tech Support Expert at Orange

Location: Smart Village

Job Description:

• Actively be involved in ensuring SLAs commitments are met.
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
  • Provide updates to the customer as needed to meet customer statusing and performance objectives.
  • Perform technical and management escalations in line with company policy and case excellence..
  • Run & own the daily surgery process with a view of identifying and resolving high duration faults.
  • Act as first level escalation point to LAN IS support Team.
  • Detecting and diagnosing customers network faults based
  on different vendors and Technologies (Packeteer, Cisco routers, Catalyst switches, Juniper WX , Riverbed Steelhead )
  Provide statistical information on IS activities status and prepare technical reports as required.

Job Requirements:

         Education:

• University degree (B.Sc.)
  

 Relevant Experience:

• 3+years relevant technical experience

Technical Knowledge/ Skills/ Training required:

– Service orientated, customer focused with good customer service skills
– Good networking/communications background
– At least one formal technical qualification (IE: Routing and switching specialists, CCNP , CCIP or equivalent)
– Good interpersonal skills
– Good time management, organizational and communication skills
– Ability to work under pressure
– Ability to deal with multiple tasks
– Good commercial awareness
– Presentation skills
– Ability to build relationships with peer and management levels both with clients and the company management
– Experience in one or more of the following:
Network, Firewall’s / VPN Concentrators/WAN Accelerators
Network, LAN/WAN/VPN topologies and protocols
– Proactive, self motivated and determined attitude
– Problem solving skills
– Tenacity
– Flexibility in terms of working hours

        To Apply:
https://orange.jobs/jobs/offer.do?joid=81394&lang=en

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