Jobs in Egypt - Sr. Supervisor, Loyalty Programs at Orange

Sr. Supervisor, Loyalty Programs at Orange

Location: Smart Village

Job Description:

• Manage and grow a partnership network, as well as setting up New agreements and contracting with 3rd parties.
• Manage projects and interact at all levels of management internally (with multiple teams) and externally.
• Uphold and improve existing processes relating to invoicing / payments of 3rd parties, as well as customer complaint management.
• Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
• Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.
• Responsible for working with research and Shops representatives and back office teams to identify program members’ feedback on any new proposition or offer launched either by Orange  or its competition.
• Gather relevant sales, operational, customer results post launch.
• Develop and produce regular analytical reports and dashboards to ensure proper management of the program budget and other resources.
• Collaborative working with all related teams within and outside orange to authenticate the overall customer experience end to end before launching any initiative.
• Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
• Design and maintain operational processes that enhance the experience of members of the Loyalty Programs and raise their satisfaction.
• Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.

Job Requirements:

         Education:

• Bachelor degree from a recognized university in one of the following fields: Business Administration or Marketing.

  Relevant Experience:
  

• Minimum 4 years of experience in the telecommunications industry or in a Marketing position.

Technical Knowledge/ Skills/ Training required:

• Very good English both spoken and written.
• Very good computer skill.
• Strategic and concept development skills.
• Negotiation and communication skills.
• Customer centric person.
• Team working spirit.
• High attention to detail and quality focus.
• Networking – builds relationships, able to work collaboratively across the organization and with external partners.
• Results Orientated – absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.

        To Apply:
https://orange.jobs/jobs/offer.do?joid=84821&lang=en

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