Al Futtaim Jobs - Consumer Engagement Specialist | IKEA | Service Office, Dubai (Dubai, AE)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

About You

You have strong critical thinking and analytical skills. You have the ability to collaborate across various business areas.  You want to create a better life for many individuals at their homes.

 

What's more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• Bachelor’s Degree from reputable university
• 2 years of related field work experience required
• Data mining skills, geographical information systems and Tableau or similar BI Tool knowledge
• Previous customer engagement/intelligence background will be a plus
• Excellent oral and written communication skills
• Strong presentation skills
• Experience and advance skills on MS Office software, especially MS Excel and MS PowerPoint

 

About the Role

You are responsible for performing market research analysis, feasibility studies and present findings for strategic and operational decisions. Your scope of work would focus on IKEA FAMILY Loyalty program as well as unstructured data from various resources.

 

Key Specific Accountabilities:

Intelligence, Analytics & Feasibility 

• Find/collect information to be used for Researches, Territory Penetration Plans (feasibility studies), Geographical Analysis and various studies to be performed
• Analyse data coming from the sources of Navision (ERP), CRM, Survey tool, IKEA FAMILY website, kiosks etc.. Creates meaningful analysis/results and shares with relevant parties
• Measure and evaluate the effectiveness of IKEA FAMILY communication channels and reports related key metrics of marketing activities as well as campaign performances Seeking opportunities for optimization & development of reports, tools and processes

 Consumer & Customer Engagement

• Prepare IKEA FAMILY newsletters, offers, campaigns in collaboration with Range responsible, Digital Marketing responsible, Graphic designer, Consumer and Customer Engagement Manager
• Uses CRM software to contact to and engage with customers
• Assist line manger on attracting/bringing consumers and customers to the store, engaging them with campaigns, offers products and IKEA’s concept

Business and People

• Build strong relationship with all parties, collaborates with the Digital Marketing Team and Store Marketing Managers
• Contact/manage 3rd parties for service & hardware/software needs of marketing and consumer engagement for daily and long term strategic support operations
• Influence others with critical reporting guidance

 

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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