Al Futtaim Jobs - Patient Relations Supervisor | HealthHub | Dubai (DB01, AE)

Job Requisition ID: 42665 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

The role incumbent is responsible for supervising day-to-day activities of Patient Relations Executives and support Unit In-charge in all aspects of front office functions.

• Oversee and coordinate the PREs department, performance and functions. Constantly update and bring any concerns to the attention of the Patient Experience Manager and Unit in Charge. Ensure that standards set are met, highlight concerns and deviations from the objectives and goals by providing with the necessary evidence and suggest alternative and solutions.
• Organize and administer the PREs departments’ projects/tasks based on the Patients’ and the Clinic’s current needs.
  Act as floor supervisor to ensure effectiveness & time management for every encounter to ensure service excellence outcomes.          Provide hands on support in all aspects of the day to day activities of the PREs team.
• Empower the PREs to collect the patients’ feedback through the Patient Satisfaction Surveys. Collect monthly data and, after considering the Patient and Internal feedback, provide the Patient Experience Manager and Unit in Charge with detailed report and feedback.
• Ensure the conversion of enquiries to services in order to achieve business targets.
• Production and analysis of statistics reports for the Unit in Charge and management teams.
• Draft monthly roster for the PREs of the respective clinic and forward to the Unit in Charge for review and approval
• Identify any training requirements and inform the Patient Experience Manager
• Support the implementation of new technological devices, systems and tools who promote the service excellence and enhance the patient experience

 

About the Requirements

Education:

• Bachelor University Degree required.
• Degree level qualification in business administration/management desirable.
  Minimum Experience and Knowledge: 

• Significant experience in management of a team of administrators.
• Significant experience working in customer care and administration/booking administration roles with demonstrated commercial awareness.
   

Job-Specific/Technical Skills required to complete the tasks:

• Strong leadership and supervisory skills
• Exceptional written and oral communication skills
• Good decision-making skills
• Strong operational thinking skills
• Critical Thinking
• Conflict & Complaint Management
• Multitasking
• Process review skills
• Excellent interpersonal skills
• Excellent IT skills
• Customer service skills to include; diplomacy, patience, problem solving with a range of clientele
• Empathetic and compassionate approach to customer care
• Proven analytical ability
   

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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