Jobs in Egypt - Server – Technical Support M1/ M 2 at Dell

Server – Technical Support M1/ M 2 at Dell

Location: DownTown

Job Description:

Drive Operational excellence : Manages the day-to-day operations of a technical support team, ensuring delivery of customer satisfaction, quality, cost control and efficiency targets
Support our sales and develop customer loyalty : Partner with Sales and Global support services team to facilitate sales success and services revenue growth, driving awareness and confidence of our support capabilities.
Expand our capabilities : Continuously Expand our internal capabilities ramping our support team members in terms of technical expertise and certifications
Managing the team : Responsible for recruitment, career development/planning, performance and pay discussions of team members.
Developing the team : Develop a great place to work climat within the team, inspiring them sharing mid-long term vision, and create a real sense of inclusion
Initiate and drive business optimisation and transformational projects : Proactively develop or participate in cross functional business projects and initiatives to improve performance of the organization (Contact and cost reduction, operations improvements)

Job Requirements:

Education:

Relevant Experience:

Technical Knowledge/ Skills/ Training required:

Excellent analytical, planning and decision making skills
Ability to learn on the fly, and actively seek new challenges for personal development
Excellent presentation and communication skills, both verbal and written
Drive for result, deliver on commitments, Building effective teams
Great management and people development skills

To Apply:

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