Jobs in Egypt - TSM Specialist at Vodafone
TSM Specialist at Vodafone
Location: Smart Village
Job Description:
- Proactively & reactively identify and communicateapparent failures & escalations in control framework within processes to Incident Management within a system.
- Identify, analyse, evaluate and record sufficient informationto achieve the quality objectives & contractual KPIs with Vodafone Germany Client.
- Perform change management on new projects/tools/systems/process in accordance with the quality guidelines & impact on service operations
- Produce for Business Management, quality assurance reports& analysis on TES internal operations & Vodafone Germany external operations performed by 3rd party & auditing analysis for refunds performed by Vodafone Germany Customer Care Operations. And provide periodic updates on the status of the outstanding audit findings
- Responsible for performing quality checks on 100% of the handled volumes by TES Team operations.
To Apply:
https://careers.vodafone.com/job/tsm-specialist-in-egypt-jid-22186
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