Al Futtaim Jobs - Customer Care Associate | Customer Experience Center | Dubai, UAE (Dubai, AE)

Job Requisition ID: 42786 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Customer Service Executive

 

Job Description: To handle complaints and enquiries from lease and rental customers. To feedback to management on recurrent issues. To comply with Hertz policies procedures and ensure a high level of customer satisfaction.

 

Key Responsibilities:

Customer Service: Ensure 90% of Customer queries are resolved in the first attempt to ensure continuous process improvement and raise our customers service standards.

Reporting: Accurately generate and share designated reports as per schedule and ensure that 1 more team member is trained on the same report(s) in case of absence.

Call Abandoned Rate: Achieve an average monthly abandoned rate of 4% or below to ensure that customer interactions are maximized.

Call Quality: Achieve an average call quality score of 85% or above to ensure a consistent level of service is provided at each customer interaction.

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge    : College Graduate-Holding a degree in Bachelor Science in

                                                                           Secondary Education

 

Minimum Experience                                    : Relevant  experience in Call Centre

                                                                          (with specialization in customer service)

                                                                          

Job-Specific Skills                                        :  PC- literate, good command of English Language both written

                                                                           and verbal, customer centric, time management, analytical,

                                                                           planning and organizing

 

Behavioural Competencies                          :  Team player, assertiveness, influencing, creativity, proactive and

                                                                            commitment to achieve.

                                                                            

 

                                                                            

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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