Al Futtaim Jobs - Key Account / Parts Manager | Famco | Dubai (Dubai, AE)

Job Requisition ID: 40050 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

JOB PURPOSE:

To provide industry-leading levels of aftermarket product support and customer satisfaction, whilst maximising profitability of Service and Parts operations. Although the position will be based in Dubai the incumbent will have be responsible to manage Volvo Trucks fleet operations in UAE.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks.

 

Description:

Development of field sales activities to achieve or exceed budget levels of sales and margin.

Provide industry-leading levels of customer, product and technical support in the areas of Service & Parts country-wide operations.

Establish and lead a regional team of Service & Aftermarket sales team dedicated to business development.

Ensure correct levels of staffing and competence to deliver the required levels of customer and product support.

Identifying potential accounts for CV parts & service business and actively provide business solutions to ensure growth of business from these accounts year on year.

Building strong relationship with key strategic customers as long-term partners to CV business.

Constantly monitors other CV agencies, benchmarking against FAMCO and reports back on other market activities.

 

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job.

In order to develop fleet sales support business for Volvo trucks in UAE; FAMCO will have a Key Account Manager responsible for all field Service & Parts operations with all fleet operators within the country.  Under the direction and guidance of the After Sales Manager, this job holder will build a team to provide the highest levels of product support and customer satisfaction, whilst maximising departmental sales and profitability.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

University Graduate/ Diploma or suitable experience within Commercial Vehicle industry.

 

Minimum Experience:

5 years’ management in aftersales (parts and/or service).

 

Job-Specific Skills:

Communication at all levels, problem-solving, analytical skills, financial awareness, knowledge of Dealer Management Systems, decision-making.  In-Depth product knowledge and Technical awareness of Commercial Vehicles.

 

Behavioural Competencies:

Results and solution oriented, strategic thinking, team working & motivation, situational influencing and guidance.  Seeks continuous improvement of self & team members.  Self-motivated, takes initiatives.  Customer-service oriented.  Cultural awareness.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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