Al Futtaim Jobs - Parts Sales / Customer Support Representative - FAMCO Al Futtaim - Volvo Commercial - Abu Dhabi (Abu Dhabi, AE)

Job Requisition ID: 42150 

Al-Futtaim Auto and Machinery Company (Famco) is a member of the Al-Futtaim Group, one of the largest privately owned business houses in the lower Gulf. Famco's UAE business covers the supply of products & services to a diverse range of industries and commercial undertakings covering transport, construction, manufacturing, warehousing and the marine sector. Famco serves these industries with world-class brands including Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Linde Material Handling, Yanmar, Himoinsa etc.

 

Come join us to live well, work better, and be the best.

Parts Sales / Customer Support Representative - FAMCO - Volvo Commercial Automotive Parts 
BAND E

 

Responsible of driving incremental Spare Parts sales with current customers and developing new customers within the assigned area through on-site visits, prospecting, quoting/asking for business, successfully closing the sale, and customer follow up, brining value added solutions through relationship building and technical knowledge.

 

Minimum Qualifications and Knowledge:
The ideal candidate for this role should possess a Degree or Diploma or equivalent Technical qualification 
Minimum Experience:
A strong technical knowledge of earthmoving machines, with a minimum of 5 years Parts and/or workshop experience
Job-Specific Skills:
• Demonstrated customer service skills and the ability to develop strong business relationship.
• Strong sales skills including: the ability to sell opportunities, ideas and concepts, strong negotiation and closing skills.
• Commercial attitude and understanding
• Negotiation skills and Business minded
• Able to deal professionally with customer middle and senior management and operators/technicians.
• Skilled at self-planning and time management
• Presentable and able to promote the company
• Strong computer skills including good working knowledge of Microsoft Office.
• Good communicator in English; Arabic an advantage.

Behavioural Competencies :
• Excellent communication and inter-personal skills.
• Self-motivated and Customer focused nature. 
Must maintain high standard of Ethics and Integrity.

 

Duties:
Achieve Parts sales and profitability targets and deliver the business plan by selling Aftermarket products and Services to the customers, after the point of machine purchase.
Handling customers inquires and communications that rise to his or her level, this includes: ensuring excellent customer experience, resolving customer complaints and implementing methods to exceed customer expectations.
Update customers’ database and machine population; search the market for imported Used units to create new business opportunities.
Analyze and manage parts business Potential and Penetration to the assigned customers
Gather and report back market intelligence in the area of Aftermarket 
Ensure that customer’s Monthly overdues are not more than agreed target
Gather customer feedback on dealer and machines performance
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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