Al Futtaim Jobs - Service Advisor | Al Futtaim Motors | Abu Dhabi (Abu Dhabi, AE)

Job Requisition ID: 39373 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Job Purpose:
To ensure that assigned Service / Repair Jobs are executed in line with established work procedures, time standards and housekeeping standards so that overall objectives of productivity are met or exceeded.

 

• Receive Customer Vehicles for service and repair jobs and raise repair orders on dealer managements systems (DMS).
• Technically competent to understand the customer needs and requirements and accordingly raise service orders.
• Able to provide detailed explanation on jobs to be carried out on vehicle.
• Provide details explanation and technical justification for additional repairs with cost estimate and obtain approval from customer.
• Ability to advise customers on the required vital jobs
• Should have flair for selling value added service, service contracts and accessories.
• Able to make every effort to resolve and ensure delivery of the vehicle at the promised time.
• Raise warranty approvals
• Raise special orders for parts not available, follow up, and keep customer informed.
• Prepare invoices on DMS and arrange for active delivery of vehicles.
• Follow up payments of credit customers and ensure collection within stipulated time
• Regularly monitor orders raised by him and ensure timely billing.
• Conduct post service follow up to ensure customer satisfaction.

 

Key Accountabilities:

Specify the output required from job. Identify not more than 7 key accountabilities & their performance indicators.  NB – Focus on outcomes not tasks.

To achieve individuals labor sales target as set by branch managements to meet budget.

To achieve individuals Additional Upsales target as set by branch managements to meet budget.

To ensure no job cards older than 30 days.

Gallup Customer Engagement Score.

CSV Scores to be Average or above.

 

Qualification, Experience and Skills:

• Automobile related diploma / certificate.
• At least 2 years of relevant experience.
• GCC experience preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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