Al Futtaim Jobs - Service Manager | Al Futtaim Lexus | Al Ain (Al Ain, AE)

Job Requisition ID: 42030 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands.

 

About the Job:

We are looking for an experienced Service Manager for Al Futtaim Lexus in Al Ain.  This role will ensure that our Lexus workshop will add value through operational efficiencies and will deliver customer excellence.

 

As the Service Manager, you will work with the Head of Lexus Aftersales in the development of a strategic plan for our business that develops the facilities for the repair and maintenance of our customers Vehicles, whilst delivering total customer satisfaction. You will runs an efficient and profitable service department through productive staffing, cost controls, achievement of objectives and the maintenance of all service records.

 

Among your key responsibilities as are as follow:

• Sets clear objectives for the department and strives to meet them.
• Trains, motivates, and monitor the performance of all service staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by Service Manager, and Lexus.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, via SAP.
• Ensures harmony and teamwork within the department and with all other departments.

• Understands and ensures compliance with Lexus warranty.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training as required with an approval from management.
• Monitors technicians' daily productivity reports.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Establishes and maintains good working relationships with NSD
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps up to date with new equipment and tools available and recommends purchases.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensure all service measures and recalls have been carried out before deadline.
• Ensure all the equipment and tools in the workshop are in good working condition.
• Handles customer complaints immediately and according to Lexus.
• Maintains safe work environment in line with H&S policy.
• Maintains a professional appearance.

 

About You:

To be successful for the role of Service Manager, you must have the following qualification, skills and experience:

• Diploma or Bachelor of Automobile /Mechanical Engineering and Business Management specialization
• Minimum of 5 years’ experience in Automotive Management.

• Ability to read, analyses, and interpret, technical journals, financial reports, and legal documents.
• Ability to effectively present information to top management.
• Ability to work with Profit and Loss accounts.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Valid UAE Driver's License and Arabic speakers are must have for this role.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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