Al Futtaim Jobs - Service Manager | Al Futtaim Aftersales Services | Dubai (Dubai, AE)

Job Requisition ID: 40821 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands.

 

About the Job:

We are looking for an experienced Service Manager for Al Futtaim Aftersales Services who will ensure that the service centre has a team of motivated performing individuals who follow the procedures and processes of the company to achieve budgeted targets provided for the location and ensures that customers receive consistent, timely and excellent customer service that becomes a competitive business strategy in retaining customers.

 

Among your key responsibilities as are as follow:

• Ensure that the service centre achieves the budgeted net sales, gross margin and net contribution which results towards the company’s overall budget achievement
• Plans and ensures optimal use of facilities available at the service centre for running the business operations.
• Do monitor, mentor and develop his team members to achieve high level of team performance that creates desired level of customer satisfaction and achievement of the service centre business objectives
• Analyse the service orders made on a daily basis to ensure that the standards set as per company policies are followed by the reception team members in recording the service and repair details.
• Ensures that the service initiation process is followed effectively in bringing in the customers due for service and monitors the control of service appointments provided
• Ensures that the technical problems witnessed during vehicle repair is documented and reported to the Technical Support Manager for further reporting to the principals.
• Monitors the service advisor performance in terms of satisfaction rating obtained in survey and then mentors and identifies training needs for service advisors with regards to improving customer handling skills.

 

About You:

To be successful for the role of Bodyshop Manager, you must have the following qualification, skills and experience:

• Diploma or Bachelor of Automobile /Mechanical Engineering and Business Management specialization.
• 10 years overall experience with automobile dealership, out of which a minimum 5 years   in Service Department at managerial role.
• Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership
• Maintain confidentiality, be strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.

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We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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