Al Futtaim Jobs - Warranty Administrator | FAMCO | Dubai (Dubai, AE)

Job Requisition ID: 39404 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

JOB PURPOSE:

To ensure that warranty jobs are carried out as per OEMs manufacturer’s warranty policy and claims are submitted by FAMCO.  To ensure that timelines are adhered in carrying out warranty job & claims are raised as per OEMs Warranty policy. To reconcile claims value with OEMs/FAMCO finance department.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks.

 

Description:

Warranty claim submission to be within agreed KPI's

Management of warranty debt from principals.

Produce monthly analysis report including reconciliation of outstanding warranty invoices against claims.

Monitor & follow up on service campaigns from manufacturer within guidelines. 

Create and update Standard Operating Procedures (SOP) for all franchises. Communicate to FAMCO staff.

Ensures that Warranty process is adhered by After Market team members.

Ensure all new equipment is registered on principals warranty systems.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

This role is to implement and monitor the warranty jobs and raise claims as per OEM warranty policy. To administer warranty operation to optimize the recovery of the warranty expenses from OEMs.

 

Minimum Qualifications and Knowledge:

Diploma in Automobile Engineering, suitable experience with in relevant Automotive/Machinery industry.

Minimum Experience: 5

Job-Specific Skills:

Warranty Administration, Technical and Product Knowledge of Commercial Vehicles / Industrial Machinery, Team work, Analytical Skill.

 

Behavioural Competencies :

Customer Service Oriented, Team working, Takes initiatives and Flexibility.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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