Jobs in Egypt - Call Center Specialist at Vezeeta

Call Center Specialist at Vezeeta

Location: Heliopolis

Job Description:

• Manage large amounts of incoming/outgoing calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet team’s qualitative and quantitative targets

Job Requirements:

         Education:

• University degree

  Technical Knowledge/ Skills/ Training required:

• Previous experience in a customer support/service role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with ticketing systems and customer oriented processes
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

        To Apply:
https://apply.workable.com/vezeeta/j/31C7297BD2/

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