Jobs in Egypt - Community Management Executive at Careem

Community Management Executive at Careem

Location: 6th of October

Job Description:

A-Z customer relations responsible for all customer support and answering all inquiries with a response time of 20 minutes. They will also be able to take the conversation offline and contact the customer directly to resolve any issues directly. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand numerous social media channels
Brand advocacy
- Engagement: actively engage/converse with existing or new potential customers.
- Re-engagement: actively keep the conversation going with existing or new potential customers.
- Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
Reporting & helping develop internal processes
- Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
- Help the Head of Community Management with collating and consistently updating brand FAQ documents.

Job Requirements:

Education:

Technical Knowledge/ Skills/ Training required:

Outgoing personality: sociable, articulate, positive, talkative and eager to converse with our fan base and customers.
Writing skills: excellent use of language matched with proper customer relation
Languages: we are looking for individuals that are able to speak, read and write both of the below languages.
- Urdu and English
Social media experience: experience with the following social media channels is a must: Facebook, Twitter, Instagram. Training on different social media tools will be provided.
Willingness to work on a shift basis: Community Management is a 24/7 job. The CM Department allocates times and shifts to each member of the team on a rotational basis, this includes evening and night shifts, weekends, and public holidays.
Overall: great time management skills, ability to multitask, intelligent, handles pressure.

To Apply:
https://boards.greenhouse.io/careem/jobs/4329130002

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