Jobs in Egypt - Remote Hardware Technical Support – Italian Fluent at IBM
Remote Hardware Technical Support – Italian Fluent at IBM
Location: Giza
Job Description:
• Responding to client queries and providing initial remote technical software support in a timely manner
• Maintaining highest client satisfaction and relationships even in severe and pressurized situations
• Interacting with client and IBM functions consistently until problem solution
• Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
• Employing IBM’s standard support delivery methodologies and tools
• Logging all related activities for each customer query and handling client data securely
• Performing in international software support delivery processes and environments
Job Requirements:
Education:
- B.Sc. in Electronics/Communication/Computer Engineering
Relevant Experience:
- 1 – 3 years of experience in Technical Support or similar fields
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