Jobs in Egypt - SME at Digital Works

SME at Digital Works

Location: Alexandria

Job Description:

• • Providing knowledge, resources and information to support agents
  • Address customers concerns accurately and timely.
  • Assist advisers with material request and account updates
  • Ensuring the accuracy of the content.
  • Coaching and training agents on improving Customer Interaction and offering advisers guidance.
  • Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards

Job Requirements:

• At least 6 months experience
• Excellent English proficiency
• High Customer Service Standards.
• Strong Organizational Skills
• Rotational Shifts.
• Customer service kpis awareness (NPS/AHT/Absentism/Adherence/Utilization)
• Ability to work with rotational shifts & days off & overnight shifts

To Apply:

https://dgitalworks.freshteam.com/jobs/XIUsElgvZOM8/sme-alexandria

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