Jobs in Egypt - Technical Support Engineer II (Isilon) at DELL
Technical Support Engineer II (Isilon) at DELL
Location: New Cairo
Job Description:
- Obtain data from customers to get a thorough understanding of customer requirements and problems.
- Interface with customers via e-mail, phone and/or WebEx.
- Analyze logs and core files as needed to work towards resolution of customer issues.
- Work with 3rd party service providers in the process of analyzing and resolving customer issues.
- Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.
- Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family.
- Create content for the knowledge base through accurate case documentation.
Job Requirements:
Education:
- Bachelors or equivalent working experience.
Relevant Experience:
- 3+ years Technical Support experience (NAS, Storage environment preferred)
Technical Knowledge/ Skills/ Training required:
- Networks
- DNS
- Active Directory
- Windows
- Unix/Linux
- Hadoop
- SMB/NFS
- File System
- SAN/NAS
To Apply:
https://jobs.dell.com/job/cairo/technical-support-engineer-ii-isilon/375/13754719
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