Jobs in UAE - Helpdesk Executive at Amazon – UAE
Helpdesk Executive at Amazon – UAE
Job Description:
· Providing timely, accurate and professional answers to merchants according to process defined SLAs and KPIs.
· Ability to perform analytical deep dives
· Consistently demonstrating clear and polite written and verbal communication skills alongside being comfortable in a merchant-facing technical role requiring solid technical capability.
· Thoroughly investigating merchant’s issues, interacting with internal teams, as well as external 3rd parties and escalating the cases appropriately as and when needed.
· Actively seeking solutions to merchant needs, communicating trends to management, and suggesting innovative solutions on behalf of the merchant.
· Demonstrating appropriate sense of urgency for response time and service levels.
· Creating and maintaining FAQ documents as needed.
· Identifying, troubleshooting, and resolving merchant facing issues, document problems and solutions.
· Participating in workgroups, voice of the customer and continuous improvement projects.
· Providing merchant service through phone, e-mail and/or face-to-face meetings.
· Tracking outbound and inbound communication (phone, email and chat support).
· Performing analytical deep dives to develop interpretive insights, the right metrics and dashboards/visualizations
Job Requirements:
- Bachelor’s degree in commerce, communication or relevant fields
· Excellent customer focus
· Excellent verbal and written communication skills
· Advanced MS office suite (.xls, .doc, .ppt)
· 2+ years of experience in internet, payments, data analysis or IT support
· Critical thinker, self-motivated
· Very good analytical skills and problem solving
· Must be detail oriented and work well independently
· bachelor’s degree in commerce, communication or relevant fields
PREFERRED QUALIFICATIONS
- Arabic speaking, reading and writing
To Apply:
https://www.amazon.jobs/en/jobs/958392/helpdesk-executive
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