(USA-WA-Seattle) Manager Resource Planning

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Manager, Resource Planning is responsible for executing on the strategy for resource planning and staffing of Customer Service Agents (CSA), Ramp Service Agents (RSA), and business partner employees in Alaska Airlines stations, and oversees the central bidding function supporting COPS, RSSA and AMFA contracts. As a people leader, this Manager leads and establishes business priorities for the team to optimize cost and efficiency while maintaining compliance with labor contract requirements and company policy. Scope & Complexity As a people leader, this position manages the resource planning and central bidding programs for Alaska Airlines (AS). Key Duties - Leads the resource planning team and promotes a high-performance culture by developing people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management. - Executes on division strategy to: - Develop, implement, and optimize CSA, RSA and vendor schedules at the station level to ensure company-wide cost and productivity objectives are met or exceeded. - Develop, implement, and optimize central bidding workflow, processes and tools to ensure bid awards are awarded on-time and in compliance with collective bargaining agreements. - Continually evaluate business plans related to staffing, scheduling constraints, budgeting, productivity objectives, and work rules to identify areas of concern, then analyze the areas of concern to develop innovative solutions to present to stakeholders. - Oversees the selection and continued evaluation of all staffing, scheduling, bidding and gating software, including coordinating with vendors to evaluate program costs and efficiency, developing and implementing audit procedures to determine if current programs support evolving business needs, and liaising with operational partners to evaluate effectiveness at the ground level. - Create tools to reduce or eliminate the team's need to spend time gathering information for decision making. - Assists in the annual budget process by forecasting staffing levels for the year on a system-wide basis, continually working to enhance staffing models, monitoring monthly budget results, and adjusting staffing models to improve performance and/or develop corrective action plans for stations to meet their goals. - Provides input on the strategy for capacity planning to optimize flight schedules to ensure airport capacity, constraints and cost/productivity goals are met. - Partners with union leadership to address resource planning and central bidding issues, and maintains strong and effective working relationships. - Performs other duties as requested. Job-Specific Skills, Experience and Education Required - 5 years of experience in resource planning, data/financial analytics or a related discipline. - 2 years of leadership experience. - A Bachelor of Arts or a Bachelor of Science degree or an additional two years of experience in lieu of this degree. - Proficiency with Microsoft Office applications (e.g. Word, Excel, SharePoint, and Outlook) - Ability to extract and interpret data to drive meaningful and actionable plans to address business needs. - Strong ability to rapidly understand and organize complexity and come up to speed quickly on the architecture and use of complex systems and processes. - Detail oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines. - Proven ability to influence within multiple levels of the organization, including those outside reporting structure. - Cross-divisional team leader who drives excellence, develops and coaches others, and can create excitement around a compelling vision in a collaborative, team-oriented fashion. - Ability and willingness to travel up to 20% of the time, including international travel. Preferred - Experience supporting Alaska Airlines airport operations. - Working knowledge of work/pay rules for all relevant collective bargaining agreements, including when state or federal rules should apply. - Lean, Six Sigma or continuous improvement training or certification. - Knowledge of Tableau or related database tools. - Experience leading a union workgroup. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **START YOUR NEW JOURNEY NOW** Submit your application by 11/10/19 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35546 **Location** Seattle, WA **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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