Al Futtaim Jobs - Customer Service Automotive Service Supervisor - Automall - Al futtaim - Abu Dhabi (Abu Dhabi, AE)

Job Requisition ID: 45484 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Customer Service Automotive Service Supervisor - Automall - Al Futtaim - Abu Dhabi

 

To handle aftersales customer concerns and resolve effectively to achieve maximum customer satisfaction as per Al Futtaim standards. Update Customer Concern Management System within set time by contacting the customers, follow up on jobs and deliver in time to ensure customer retention for business development. 

 

Minimum Qualifications and Knowledge:
 A Degree/ Diploma in Automobile/Mechanical Engineering.

Experience: At least 5 years experience in similar role  within a reputable automotive dealership or customer service field.

Job-Specific Skills: 
Strong English Communication skills
 Monitoring/Assessing performance of self, other individuals, or organisations to make improvements or take corrective action
Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
Computer literate with a solid understanding of Microsoft applications
An enthusiastic, flexible and positive attitude towards providing an excellent service to our customers.
Proactive approach when dealing with customer complaints. Should have the ability to resolve discrepancies and issues.

Behavioural Competencies: Ability to handle high level of activity, Emotional Maturity to handle and satisfy internal and external customers, Sensitivity to work and excel in a multicultural work environment. Ability to remain focussed on the set monthly targets and to be self-driven to achieve and excel them.
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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