(USA-WA-Seattle) CSA Air Freight - Cargo Network Support Agent

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Cargo Network Support Agent assists with Alaska Air Cargo internal cargo customers inquires. As an individual contributor, this role ensures the ease of movement of cargo and must be proactive during flight delays or cancelations. Scope & Complexity ? This individual contributor role supports cargo network support activities for Alaska Airlines (AS), Horizon Air (QX), and SkyWest (OO). Key Duties ? Manages internal help desk calls from over 50 cargo stations throughout the Alaska Cargo network. ? Completes customer claims in a timely process. ? Processes customer applications from prospective new and renewing cargo shippers. ? Monitors Alaska Air Cargo, cargo fleet and communicates fleet plans with internal and external cargo customers. ? Coordinates trace requests from internal and external customers. ? Tracks time sensitive shipments and key customers. ? Provides after-hours cargo sales support. ? Resolves logistical issues for cargo customers. Job-Specific Skills, Experience & Education ? Required o A minimum of 2 years of customer service or community service experience. o Possess excellent communication skills (verbal and written). o Able to participate in paid training. o Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays). o Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). o High school diploma or equivalent. o Minimum age of 18. o Must be authorized to work in the U.S. Job-Specific Leadership Expectations ? Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **START YOUR NEW JOURNEY NOW** Submit your application by MM/DD/YYYY 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35765 **Location** Seattle, WA **FLSA Status** Nonexempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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