Al Futtaim Jobs - Technical Specialist | Al Futtaim Aftersales | Dubai (Dubai, AE)

Job Requisition ID: 39260 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Job:

We are currently looking to recruit an experienced Technical Specialist to work for for Al-Futtaim Aftersales Services in Dubai. Reporting to the Head of Multibrands, your key responsibility is to achieve targeted training man-days to ensure the representative mix of technical skills at all locations by designing and imparting appropriate technical training courses.  You will be the focal point of contact / support for providing diagnostic support for Multi brand vehicles on technical issues, also by ensuring the availability of necessary special tools, technical literature and service bulletins at locations. Youw ill prepare technical reports on repeated and major concerns related to all brand vehicles and distribute the information on all branches to save diagnostic time and to achieve ‘Fix First Time’ (FFT).

 

Specifically, your responsibilities will include the following:

• Conduct regularly training courses either class room or on job training to meet this objective.
• Provide diagnostic support for all technical issues encountered by technicians at the locations, by either visiting them or telephonically in the shortest possible time to ensure customer satisfaction.
• To peruse the service manuals and service bulletins and then apply his analytical capabilities, knowledge and proposes recommendations to resolve technical issues.
• To raise technical report in the prescribed format on all technical issues requiring manufacturer information and assistance.
• To do an in-depth analysis of the technical problem reported, handle all queries raised by the manufacturer, and arrange to send the parts concerned for technical material analysis to enable the manufacturer to resolve the problem.  
• To prepare and coordinate with Dealer technical Experts on Potential Problems Summary and advise all concerned on the outcome.
• To identify the requirement of hand tools, special tools and workshop equipment’s and discuss with Service Manager for procurement to ensure availability of necessary tools and equipment’s at all locations to run the service and repair jobs efficiently.
• Familiarization in navigating technical support websites like All Data, Pro Demand, etc.
• Software update to be performed for diagnostic tools by accessing necessary technical support websites.
• To plan, identify the staff, assign the courses to technicians on LMS in accordance with their competency profile and the service centre requirement to achieve manufacturer competency certifications.
• Work closely with Service Manager to achieve required number of manufacturer certified technicians at all competency levels to meet the basic dealer standard requirements.
• To impart training to all new technicians on basic technical knowledge, usage of hand tools and adherence of safety related aspects  at the workshop as part of their orientation plan to facilitate them to be productive within a short span of time.
• Work closely with lead technicians at the locations by making them responsible for the technical issues faced by the respective locations and dissemination of technical information through them will keep them motivated.
• During the training courses, briefing the staff about Company's interest in staff development and welfare. Educate staff on importance of customer satisfaction to ensure higher motivation for service staff.  

 

About You:

The ideal candidate for this role should possess the following qualifications, knowledge and experience:

• Diploma or Degree in Automobile/Mechanical Engineering or extensive and specialized training in multi brand passenger vehicles.
• 10 years in service field of automotive industry, out of this, 4 years should be as training instructor experience in coaching automotive service and repair/diagnostic technicians.
• Automobile/Mechanical Engineering with sound knowledge of electronics onboard new generation vehicles
• Leadership, analytical, planning, organizing, team building, communication, application of new knowledge and new concepts

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