Jobs in Egypt - Support Manager – Live Optics at Dell

Support Manager – Live Optics at Dell

Location: Downtown

Job Description:

• Manages the hiring, staffing and management of a diverse and effective workforce to achieve operational and strategic goals of the group.
• Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction. Handles and resolves customer escalations as appropriate.
• Responsible for achieving target customer satisfaction levels within the technical support organization and communicating ongoing support-related status and metrics.
• Responsible for setting Support policy and process to ensure smooth business operations.
• Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.
• Assists in the development and implementation of strategic plans, initiatives, and direction based on qualitative and quantitative trend data or senior-level direction.
• Works with customers and collaborates with internal teams to bring awareness to and resolve customer issues.

Job Requirements:

Relevant Experience:

• Typically 10+ years of relevant professional experience or equivalent combination of education and work experience
• 4+ years of leadership experience

Technical Knowledge/ Skills/ Training required:

• Strong ability to develop and lead/build a team to deliver key business results
• Comprehensive customer service skills.
• Strong drive for results and ability to make/drive decisions
• Strong communication and interpersonal skills
• Strong technical background and ability to learn new technologies quickly.

To Apply:
https://jobs.dell.com/job/cairo/support-manager-live-optics/375/12221144

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