Jobs in Egypt - Open Source Software Support Engineer at IBM

Open Source Software Support Engineer at IBM

Location: Giza

Job Description:

• Drive problem resolution, which include: Questions around open source software usage and
best practices
• Review of architecture and design where software is implemented
• Research, understand, and advocate open source software
• Interact with various open source communities
• Be a part of the on-call rotation
• Present knowledge via articles, blogs, and conference presentations

Job Requirements:

         Education:

• Bachelor’s Degree (or equivalent) in relevant subject

Technical Knowledge/ Skills/ Training required:            

• Significant experience working in technical support or DevOps
• Fluency in English (Verbal and Written)
• Additional languages are desirable
• Customer-first mindset with high sense of ownership
• Excellent interpersonal, presentation and communication skills
• Excellent critical thinking and analytical skills
• Eagerness to learn and expand technical competencies
• Experience within a Technical Support Center environment
• Able to research client problems on your own via documentation and lab reproduction
• Software development and design, systems administration or level 2-3 technical support experience
• Familiar with Linux environments
• Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
• Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)

        To Apply:
https://careers.ibm.com/ShowJob/Id/841387/Open-Source-Software-Support-Engineer/?lang=en

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