Jobs in Egypt - Sr. Analyst, Command Center (Workflow Manager) at DELL
Sr. Analyst, Command Center (Workflow Manager) at DELL
Location: New Cairo
Job Description:
- Oversees workflow and call queues; assist with open case management, field escalations and SLO attainment
- Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures.
- Handles product Manager on Duty – operations duties including Turnover
- Covers all management issues that are directed to the product phone; work with management team on PREM (Solutions Support) operation duties and issues
- Liaison with peers across product between SSC, Field, CSTs CSMs
- Handles scheduling for product teams
- Champions recommendations to management for change/improvements and execute on approved proposal(s)
- Facilitates the group to work in a team environment and leverages top technical talent to share/transfer knowledge
- Promotes teamwork to achieve common goals; while encouraging individual contributions
Job Requirements:
Relevant Experience:
- Minimum years of experience: 2 years
Technical Knowledge/ Skills/ Training required:
- Fluency in English is essential
- Multitasking skills
- Working under stress
- Communication & conflict management skills
- Details Oriented
- Negotiations skills
- Sense of Urgency/ Customer handling skills
- Adaptability/ Flexibility
To Apply:
https://jobs.dell.com/job/cairo/sr-analyst-command-center-workflow-manager/375/14150822
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