(MEX-Cancun) Supervisor, Customer Service - Temporary

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** KEY RESPONSIBILITES - Ensure all Revenue / Ops reports are sent to Acct Dep with the frequency needed in order to be processed /recorded with accuracy such as C-20, Arr/Dep Manifest, Bank's slip deposit, update employee Time card data, clarify discrepancies, and other administrative / Accounting issues. - Responsible for supervising the activities of Customer Service and Operations Agents in, training, discipline, contract administration and performance appraisal - Works with local CSM on monthly/quarterly staff work schedules - Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment - Coach and counsel agents - Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future - Supervise customer relations including passenger complaints, Lost and Found, special passenger arrangements and, ensure company passenger service standards are maintained or exceeded - Evaluate individual work performance and provide necessary feedback - Monitor compliance with FAA and company regulations and periodically reviewing applicable documents - Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed) - Represent Alaska Airlines Customer Service at various meetings with the Port and other airlines - Other duties as assigned QUALIFICATIONS - Two years college in business or related course work preferred - Two years airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations required - Experience scheduling shift work and budget controls preferred - Experience coaching and counseling employees on performance related issues preferred - Must be fluent in Spanish and English required - Able to relocate to applicable location required - Able to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments - Proven ability to tactfully communicate with others - Must be a Mexican Citizen (with ability to travel within US as necessary for Company business) required - Must be flexible to work weekends, holidays and various shifts **START YOUR NEW JOURNEY NOW** Submit your application by 01/25/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35788 **Location** Cancun, Mexico **FLSA Status** No FLSA Required **Full/Part Time** Full-Time **Regular/Temporary** Temporary
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