Technical Lead, IT Applications (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 36328 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for providing technical direction and leadership in regards to the design, development, and deployment of solutions within our customer base. The technical lead comes up with innovative solutions for business and technical problems, creates and maintains technical specifications, as well as anticipates and acts upon issues that arise, providing alternate approaches and solutions, communicates decisions clearly, and sets the standard for highest quality of work.

What you'll do

• Participates in all phases of the software development lifecycle and is responsible for the application design Designs, develops, and implements largescale, highly available applications
• Collaborates with the architect to define the technical roadmap for the product, provide design and technical governance, and dictate technical standards, including software coding standards, tools, and platforms
• Evaluates product requirements and proposes solutions considering the product's vision and the technology roadmap
• Works closely with architecture to ensure decisions meet long term enterprise growth needs
• Completes appropriate documentation for technical designs, processes engineering, and project decisions
• Builds tools and patterns to accelerate development and delivery
• Researches and implements new technologies and solutions to enhance current processes, security, and performance
• Develops cross departmental services and applications in coordination with IT's central architecture team
• Acts as the technical subject matter expert (SME) on the product
• Evaluates new technologies and tools, leads POCs to prove new ideas, and champions good design practices
• Mentors and coaches team members related to architecture, design, development, build, deployment, and maintenance of systems
• Troubleshoots and debugs complex issues, and identifies and implements solutions
• Collaborates with production operations department to ensure deployments roll out smoothly and customer group support is met
• Works extended hours, including nights and weekends, as needed in order to support the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 8+ years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies
• 3+ years of experience providing technical leadership
• Airline industry experience, including Sabre, business processes, and supporting technologies

Skills, Licenses & Certifications

·

· Experience implementing, configuring and developing solutions using Dynamics 365 Customer Engagement in a Tech Lead Role

· Minimum 3+ years of experience working with Dynamics 365 Cloud implementations in Sales, Service & Marketing

· Excellent problem-solving skills; the ability to manage multiple tasks under tight deadlines

· Ability to balance Out Of The Box (OOTB) features versus custom development and to articulate design decision

· Experience with Dynamics 365 Cloud Version Version 9+, Sales & Service with Omni Channel

· Experience in Entity Design, Role based Forms, Views, UCI App, Power App Canvas Model integration.

· Experience in Java scrip, Custom Plugin/Workflow, Process, Action development

· Experience in PowerApps Portal Development & Implementation and knowledge in Liquid Objects

· Azure Product integrations with Dynamics 365, Experience developing custom reports using Visual Studio or Power-BI integrating with Dynamics

· Experience integrating with enterprise systems using web services, API Gateways and file transmission

· Expertise in Dynamics Solution management, deployment using Azure DevOps

· Experience using the Dynamics SDK to develop plug ins, workflows, business processes and batch processes

· Experience with PowerApps, Power Automate(Flow), Power-BI integration with Dynamics 365

· Problem-solving skills and proven record of working well in a team environment

· Ability to manage multiple tasks and priorities

· Strong understanding of application management and release methodologies

· Ability to clearly document and diagram technical systems

· Understanding application controls, compliance, and governance

· Excellent oral and written communication and collaboration skills

· Strong interpersonal skills; demonstrated ability to constructively debate, dialogue, negotiate, influence and work with others collaboratively

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 36328 

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