Al Futtaim Jobs - UAE National - Receptionist | Al Futtaim Aftersales | Dubai (Dubai, AE)

Job Requisition ID: 49586 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

To be the first point of contact for the branch, who also provides administrative support.

 

KEY ACCOUNTABILITIES

Specify the output required for the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks.

Greet and meet visitors with courtesy, directing them to the relevant person.

Efficient and courteous in the handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to the caller and transfer the call to the relevant person, or if required take clear concise message and pass message on

Attend to customer inquiries on phone or personal regarding Workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder herself/himself. In case technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.

Call the customers for reminding & confirming the timing of the booking. Look up the web site for all the booked cars for any pending recalls and adding it to VRF.

Calling the customer who missed the booking and reconfirming another date. Carrying out a booking on the abs module.

Generating a report on booked and walk-in customers. Calling customers based on reports from parts on VOR parts availability and booking appropriately.

Overview of the reception area. (Coffee machine, lights cleanliness etc).

Maintaining records of courtesy car movements.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

Provide a warm welcome to walk-in customers, make easy for them by directing them to the relevant person Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to caller and transfer the call to the relevant person, or if required take clear concise message and pass message on.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:  SSC or equivalent

 

Minimum Experience: 2-3 years of relevant experience in a reputed organization.  

 

Job-Specific Skills:

-Strong English and Arabic communication skills,

-An understanding of IT systems.

-Knowledge of PBX Board handling

-Front office experience and dealing with customers.

Behavioral Competencies :

Pleasant and cheerful personality

Excellent telephone manner

Proactive, hardworking, motivated approach

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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