Jobs in Egypt - Microsoft Remote Support Engineer at IBM

Microsoft Remote Support Engineer at IBM

Location: Giza

Job Description:

• Responding to client queries and providing remote technical support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
  • Employing IBM’s standard support delivery methodologies and tools
  • Logging all related activities for each customer query and handling client data securely

Job Requirements:

Education:

• Bachelor’s degree in Computer Science or equivalent
  

Relevant Experience:

• 3 – 5 years’ experience in the support field

Technical Knowledge/ Skills/ Training required:

• Language: Must be fluent in English
• Strong knowledge of Windows Server, AD, Failover Cluster, Windows Sys-internals tools
• Strong communication skills
• Strong soft-skills and customer management techniques
• Strong troubleshooting skills

To Apply:
https://careers.ibm.com/ShowJob/Id/833937/Microsoft-Remote-Support-Engineer/?lang=en

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