(USA-CA-Los Angeles) Manager Ground Operations

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** Role Summary The Manager, Ground Operations is a key contributor who manages ground operations activities, including ramp operations, towing, aircraft servicing, safety and compliance and performance oversight. This Manager leads a team of people to help direct ground employees to assure they meet or exceed Horizon objectives for safety and compliance, on-time performance, baggage handling, and customer satisfaction. Scope & Complexity This leadership position manages ground operations for Horizon Air. You must be able to safely run the day to day ground service operations in a challenging, fast pace environment, while maintaining strict compliance standards and customer service expectations. Key Duties - Responsible for oversight of all ground operations, to include all GSAs, cabin cleaning, baggage handling, movement of cargo, United States Postal Service (USPS) mail, customs and towing programs. - Ensures ground operations employees have a robust culture of Safety and Compliance. - Be dynamic and results oriented in operational performance leadership meetings, finding ways to improve timeline performance. - Ensures operation and processes are compliant with federal, state, and airport authorities, as well as company policies. - Provides input to and sustain the ground operations budget to achieve company profitability. - Oversees employee staffing to achieve optimal productivity, provide input for employee schedules and flight schedule planning. - Manages Duty Managers (MOD) and other leaders to ensure optimal daily performance within ground operations. Creating a group of high performance leaders that are equipped to be proactive. - Provides leadership training and development opportunities. - Responsible for station labor and non-labor resources; recruitment, facilities, equipment and supplies. - Responsible to work collaboratively with Horizon Air and Alaska Airlines in all ground operational areas, using a high-performance, customer centric approach. - Responsible to work collaboratively with Port of Los Angeles (POS) on all ground operational issues; gating, remote/bussing operations, facility and construction mitigation. - Represents Horizon Air in airport and community events with professionalism, integrity, ingenuity and caring. - Builds a positive and engaged employee group. Job-Specific Skills & Education Required - A minimum of 5 years of relevant experience, such as ground ops or other operational experience. - A minimum of 2 years of leadership experience. - Able to lead, motivate, and successfully communicate with a diverse workgroup and internal departments. - Knowledge of TSA, Customs, FAA and airline regulations. - Strong verbal, written and presentations skills. - Proficient in MS office and excel. - Proven ability to motivate and engage employees creating a team environment. - Demonstrate the ability to sustain a profitable budget and operational metrics. - High school diploma or equivalent. - Minimum age of 18. - Must be able to work in the U.S. Preferred - A Bachelor's of Science or a Bachelor's of Arts degree. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable **START YOUR NEW JOURNEY NOW** Submit your application by 02/24/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36242 **Location** Los Angeles, CA **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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