Jobs in Egypt - Change & Release Manager at Orange

Change & Release Manager at Orange

Location: Nasr City

Job Description:

ØAssess requests for change that originate from incident management, problem management, release management, or continuity management.

Øvalidate and classify the change request according to its complexity defined in the Change catalogue

ØRegister changes as needed to handle requests for change or receives change requests from other change initiators

ØDetermine the risk and impact for requested changes

Øprepare implementation plans by creating tasks

ØImplement simple and standard change requests for IPVPN & Enterprise Telephony

ØFor complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer

ØMonitor the progress of changes.

ØMonitor and report quality of first time right, on-time change implementation

ØEnsure and monitor delivery of change implementation within agreed lead times

ØPerform the pre-checks before the change window time

ØGuide the field Engineer for all scheduled change activities

ØPerform the post-implementation review

ØCheck with the customer that his application is running with no problems.

ØSend success report to all involved entities after the completing the change

ØOnce the change process is completed, the entire process should bedocumented in a database (CMDB) that all stakeholders can access

ØManage Project and bulk change requests using standard process and procedures

ØAssess, prioritize, respond and report on time for expedite requests

Job Requirements:

Education:

ØDegree in telecommunication and/or computer sciences engineering field

ØCCNA is a must

ØCCNA Voice or CIPT certified person is preferable

ØITIL Foundation Knowledge

ØITIL Foundation Certified is preferred

Relevant Experience:

Ø1-3 years’ experience in telecommunications field

Ø1-2 year of – Experience in networking operational environment (IPT/VOIP/IP)

Ø1-3 years’ experience in a customer oriented position

Technical Knowledge/ Skills/ Training required:         

ØExcellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model

ØUnderstanding of networking technology LAN, WAN, UCC

ØCisco Call Manager Experience

ØUnderstanding of VOIP and IPT technology

ØWilling to work in 24×7 environment

ØGood interpersonal, communication skills

ØGood time management, and organizational skills

ØAbility to work under pressure to deal with multiple tasks

ØCustomer Oriented Attitude

ØAbility to work under pressure and multitasking

ØProactive and self-motivated

ØGood analytical and problem solving skills

ØTeam Spirit

ØFluent in both spoken and written English

To Apply:
https://orange.jobs/jobs/offer.do?joid=89861&lang=EN

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