Jobs in Egypt - IT Cloud Monitoring Specialist at Orange

IT Cloud Monitoring Specialist at Orange

Location: Nasr City

Job Description:

• In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.
• The IT Control tower team has a global view on all the Cloud-based applications’ monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.
• Key Tasks and Responsibilities:
• Monitor the performance and the behavior of orange critical applications.
• Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
• Tracking/Solving all monitoring incidents raised by servers’ owners.
• Perform technical escalations in line with our Fault Management policy
• Liaise with other relevant internal departments to ensure all incidents are managed properly
• Participate in Crisis Bridge in order to keep the business updated.
• Coordinate and circulate information between Service Desk , Level2 support, crisis team and Analyst team
• Produce monthly applications availability and data reports (Key Performance Indicators)

Job Requirements:

Education:

• Degree in telecommunication and/or computer sciences engineering field

Relevant Experience:

• 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.

Technical Knowledge/ Skills/ Training required:

• Functional knowledge of Operating Systems + Cloud Computing Basics.
• Strongknowledge of Networks and Security
• Database administration (Oracle, Sybase, SQL Server, MySQL)
• Good understanding of ITIL processes (ITIL Foundation)
• Skills & Qualifications:
• Good interpersonal and communication skills
• Good time management, and organizational skills
• Customer Oriented Attitude
• Strong Customer Service Experience
• Ability to work under pressure and multitasking
• Proactive and self-motivated
• Accountability, commitment and having a sense of urgency
• Team Spirit
• Strong problem solving and research skills
• Ability to work on out of business hours and/or in call basis
• Ability to work on 24*7 shift basis
• Fluent in both English and French is a must (spoken and written)
  

To Apply:
https://orange.jobs/jobs/offer.do?joid=90179&lang=EN

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