Jobs in Egypt - Network Security Engineer at Orange
Network Security Engineer at Orange
Location: Nasr City
Job Description:
- Troubleshooting and resolving high complexity customer faults.
• Provide next level technical support for Level 1 Specialists.
• When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
• Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
• Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
• Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
• Perform SIPs actions managed by senior engineers and update the action plan of the SIP
• Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
Job Requirements:
Education:
- B.Sc. degree in Computer Science, communications or electronics engineering
• ITIL V3
• CISSP is a plus
Relevant Experience:
- At least 4 years of professional experience
• At least 2 years of IT/Network security technical experience
• In depth experience on one of the following products:
– Proxies: Bluecoat mainly, also Cisco MWS & NetApp NetCache are acceptable.
– Firewalls: CheckPoint & Juniper mainly, but Cisco & Fortinet are acceptable.
– Load Balancers: F5 BIGIP mainly
– Intrusion Detection & Prevention: MacAfee IPS mainly
– Remote Access Solutions: IPsec, VPN, AAA, CISCO security, PKI, RAS, RADUIS, TACACS
– Operating Systems: Unix/Solaris & Linux.
To Apply:
https://orange.jobs/jobs/offer.do?joid=90019&lang=EN
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