Jobs in Egypt - Telephony Incident Management Engineer -Cisco at Orange

Telephony Incident Management Engineer -Cisco at Orange

Location: Nasr City

Job Description:

– Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
– Troubleshoot, identify and resolve call center and access number faults.
– Troubleshoot value added services (Voice Mail, Attendant console , etc…)
– Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.
– Liaise with higher level support for incident escalation and resolution.
– To keep management informed of any major customer or network faults.
– Liaise with other internal teams to resolve faults affecting voice service.
– Activate escalation procedure with vendors when needed.
– Perform change management activities. (implement customer simple and complex changes ).
– Perform release management activities. (implement new release and upgrades)
– Act as escalation point for voice implement teams.
– To undertake any other reasonable task as assigned by the management team.

Job Requirements:

Education:

– Engineering degree in telecommunications.

Relevant Experience:

– 2-4 years technical experience in Cisco IP telephony & Voice over IP.
– Experience in operation & crisis management.

Technical Knowledge/ Skills/ Training required:         

– CCNP (Voice / Collaboration) certified.
– Strong voice experience (Cisco) product suites.
– Good knowledge in Voice protocols (SS7, H323, MGCP, SIP, H248, etc…).
– Good knowledge in network, LAN/WAN protocols.

– Cisco Contact Centre knowldge and experience is plus.
– Excellent problem solving skills.
– Ability to work under pressure.
– Ability to work in a multitask environment, dealing with multiple tasks.

To Apply:
https://orange.jobs/jobs/offer.do?joid=89941&lang=EN

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