Jobs in Egypt - Telephony Incident Management Engineer -Avaya/Lync at Orange

Telephony Incident Management Engineer -Avaya/Lync at Orange

Location: Nasr City

Job Description:

Ensure outstanding customer experience
Own incidents/changes assigned according to shift rules
Own incident through its life ensuring service restoration & customer’s business continuity
Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network
Resolve incidents within the set(SLA/SLO) & our KPIs
Liase with higher technical support levels, teams & vendors to drive incident resolution
Initiate escalation procedures to higher technical levels and provide them with all fault details
Log and track all action plan set during incident handling while ensuring regular updates to the customer in timely manner until resolution
Keep management informed of major incidents and high impact
Activate chronic procedures to respective groups and Voice Service Managers as necessary
Ensure continuous development and maitain up to date knowledge of different technologies
To deliver efficiently any tasks or projects assigned by the group manager

Job Requirements:

Education:

Engineering, Computer Sciences or Telecommunications degree.
Microsoft Lync certification or equivelant experience and/or Avaya ACA certification or equivelant experience

Relevant Experience:

Technical Knowledge/ Skills/ Training required:

Qualified in Microsoft Lync product suites (voice domain) and/or Qualified in Avaya product suites

Professional skills:

To Apply:
https://orange.jobs/jobs/offer.do?joid=90706&lang=EN

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