Jobs in Egypt - CAS Ops Support Specialist / Team Lead at Visa
CAS Ops Support Specialist / Team Lead at Visa
Location: Agouza
Job Description:
- Manage a Shift CAS team, drives resolution, and escalation of Processing on Mainframe the Environment of the Visa’s Core applications, operating system, and services with higher level of expertise and confidence
- Provide On duty Shift Manager delegate duties when required
- Works closely with service partners such as VIP Operations and Client Support teams to ensure all CAS related services are operational and with no impact
- Proactively communicates and works with CSS/CCM, VOCC, Global CAS and Platform Support and associated regions when dealing with Client related issues
- Ongoing/Proactive analysis of CAS Systems and Open Systems and applications to detect potential problems. When necessary makes preventive corrections and works with Engineering/Development groups to implement long-term corrective measures
- Coordinates all CAS and Open Systems Batch implementations, and lead/document daily Operations status calls.
- Regularly review day-to-day mentoring to junior staff including job training and coaching
- Provide immediate escalation from junior colleagues prior to escalation to Senior Management
- Provide technical analysis and review in support of Operational efficiencies and enhancements
- Provides advice on recovery of complex technical problems in collaboration with the application and/or development teams
- Provides expertise supporting initiatives to enhance tools functionality working with Tools Support and Engineering groups and ensure participation from colleagues
- Ensure that all Incident, Changes, and Problem Tickets received in the shift are all accounted, updated and turned over if not completed within the shift
- Ensure all teams complete all required Surveys and Trainings. Including accounting for any RTN project support that is captured in the VFM tool.
- Review shifts metrics for success and areas for improvement for incident problem and change within the environment
- Role model Visa’s leadership principles
Job Requirements:
Education:
- A degree level qualification in Information Technology or Information Systems or related discipline. Industry experience or a diploma level qualification in IT.
- Certification in ITIL V3 or Above, Six Sigma Green, Service Transition, Design & Operations.
Relevant Experience:
- Experience with large server (IBM mainframe, Open System) technologies and architectures in a complex, heterogeneous systems environment
- Experience in analysing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups
- Experience in working with various technical teams, which include application support, development, and engineering teams
Technical Knowledge/ Skills/ Training required:
- Mid-level Technical Team Leading Experience
- Knowledge of MVS OS/390, C:D, Linux, Unix, D-Series, Control-M, FTP, SFTP, SDSF, CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, application support, and Remedy reporting tool
- Working / practical knowledge of the Windows, Unix & Tandem environments
- Working knowledge of CICS, DB2, MQ Channel, and tape processing
- Subject matter expertise in REXX, OPS/MVS, Systems State Manager, Windows, Netcool (Alerting), Control-M or ESP scheduling and operations
- Strong understanding in Incident, Problem and Change management per the ITILV3 / 4 process
- Ability to Lead a team providing shift management, operation supervision, and mentoring
- Strong ability to handle pressure and difficult situation in a manner reflective of a Visa employee
- Provide guidance for perform Incident, Change and Problem Management according to documented guidelines
- Be able to respond / action escalation utilising our knowledge base in Incident tickets, websites, and documented process/procedures.
- Ensure all issue are tracked, resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occurs
- Strong ability to apply efficient decision-making, problem-solving and technical skills.
- Proven track history of manage highly effective teams on a global scale
- Proven ability to mentor and provide guidance
To Apply:
https://usa.visa.com/careers/job-details.jobid.743999709940408.deptid.1146708.html
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