Senior Partner Enablement Manager at Visa

Location: Agouza
Job Description:

Partner Engagement Managers (PEMs) are the main technical and support services liaisons for Cyber Source’s Strategic Partners.
We are currently looking for a Partner Enablement Manager for the Cyber Source Customer Support team to manage a small portfolio of high value, strategic partner relationships.
This individual will be responsible for partnering to build and maintain a joint-merchant support model.
The role will guide the partner stakeholders through the usage and commercialization of new products, providing operational guidance, and issue management.
The individual will have a vital role in ensuring that our partners’ integrations are functioning optimally.
The candidate will also work with our Partner Success and/or Alliances organizations in fostering the relationships with our valued partners, and will play a key primary role in providing best-in-class client support by providing subject matter expertise, supplemental operational reviews, process improvement, product usage best practices, and issue support.
Cyber Source, a Visa company, is a global leader in e-Commerce payment management.
Cyber Source was one of the world’s first payment gateways, connecting online merchants to payment networks, including Visa.
Today, Cyber Source offers a full-service payment management platform for e-Commerce merchants, combining global payment processing, fraud management and payment security systems

Job Requirements:

Education:

4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Relevant Experience:

7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
3+ years of payment industry experience, understanding of the payment gateway solutions within a reseller, partner model is strongly preferred.

Technical Knowledge/ Skills/ Training required:

Understanding of technical concepts/programming languages (REST, Java, C/C++, etc.), or markup languages (HTML, XML).
Must have the ability to skillfully prioritize and manage concurrent projects and issues.
Proven ability to articulate complex topics to variable audiences.
A self-starter with strong organization skills and resolution management.
A track record of a strong customer focus. 4+ years of experience in a Customer Support/Account Management role is strongly preferred.

To Apply:

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