Al Futtaim Jobs - Billing Supervisor I Healthcare I Dubai- UAE (AE)

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Role Purpose:

 

Responsible for timely and accurate billing claim submission to responsible third party payers. Responsible for monitoring and development of Business Office billing staff.  Monitors and creates edits in the electronic billing system to achieve accurate high clean claim ratios.  Coordinates office efforts and works closely with Recovery team to expedite collections.    

 

Job Description:

 

Oversees the billing functions, including the initiation of goals and procedures, overseeing daily operations, and coordinating office efforts to expedite payment of accounts

 

Supervises hourly employees in performance of tasks associated with billing and collection from third party payers. Monitors billing processes of billing staff to assure that billing is correct and timely.

 

Reviews and resolves issues related to claim generations, clean claim ratios, rejected, denied billings.  Determines the accuracy of charge capture, missing charges, late charges, covered and non-covered charges.  

 

Ensures that all required information is attached to every billing form, TAR.

 

Ensures appropriate and professional communication with payers and patients. 

 

Elevates issues with payers and reports improvement as appropriate

 

Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary.

 

Assists the PFS Director and Recovery Supervisor. Performs designated duties when they are   absent

 

Implements quality and performance improvement measures for the business office.

 

Participates in the development of unit policies and procedures

 

Ensures timely submission and acceptance of claims to all payers.

 

Must be capable of performing all tasks required of hourly billing and collection employees

 

Uses a wide variety of communication formats to keep staff regularly informed and trained with one to one and team meetings

 

Identifies accounts not selected for billing (ANSB). Reviews system generated billing, collections and medical records abstracting reports to monitor weekly collections, billed and unbilled accounts.  

 

Communicates issues that are preventing timely and accurate billings to appropriate hospital department Manager for performance improvement process

 

Reviews Claims Edit List to monitor specific issues, as well as recurring issues and resolution.  

 

Recommends future course of action based on data interpretation and recommends system changes, as appropriate

 

 

Education:

Bachelor’s Degree in Commerce, Healthcare management or equivalent in related field 

 

Minimum Experience and Knowledge:

• Minimum of two (2) years of previous supervisory billing experience in a hospital setting or five years (5) experience in billing and collection in a health care facility or equivalent.  
• Expert knowledge of billing software program is required.
• Advanced knowledge of Excel preferred. 
• Ability to work independently and perform critical work under deadlines.  

 

Job-Specific/Technical Skills required to complete the tasks:

• Exceptional written and oral communication skills
• Good decision-making skills
• Critical Thinking
• Conflict & Complaint Management
• Multitasking
• Process review skills
• Excellent interpersonal skills
• Excellent Computer skills

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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