Al Futtaim Jobs - Senior Executive - Ecommerce projects | Al Futtaim | Dubai (AE)

Job Requisition ID: 61695 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Senior Executive - Ecommerce projects  | Al Futtaim | Dubai

 

About the role:

• Track and improve key metrics pertaining to last mile fulfilment, customer delight (NPS), covering speed and accuracy of delivery and taking quick decisions to align end objective KPI’s
• Identify lead/lag indicators and drive initiatives to maintain excellence
• Leading all SAP User Acceptance Testing (UAT) for ecommerce / digital improvements within retail stores and warehouse fulfilment,
• Work with EIT (Enterprise IT) teams to help drive and deliver roadmap for digital solutions for Customer experience
• Collaborate with the business teams to Create the UAT criteria to enable internal testing success.
• Lead lean initiatives to improve key fulfilment related metrics
• Be a core team member in the engagement between the supply chain planning & ops team and the various categories
• Accountable for communication and reporting of progress, accomplishments and challenges
• Driver key operational and customer service metrics consistently
• Cost, quality and efficiency management to achieve operations SLAs
• Responsible for handling manpower and create, review & analyze reports on operations
• Ensure the system and ops level guidelines strictly adhere in the respective facilities
• Visit and follow-up with last mile hubs to ensure all measuring KPIs are met
• Ensuring control for Achieve Last Mile metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
• Monitor the established KPI and productivity goals with last mile providers and hold review sessions and generate reports and improvement plans
• Engagement with the customer service, customer support to ensure NPS communication is distributed for successful learning and improvements

 

About the person:

• A minimum of 2 years in a similar position 
• Experience using SAP
• Ecommerce experience 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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