(USA-AK-Cordova) Manager Station Ops I

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Customer Service Manager champions a superior level of customer service that will delight our guests at the airport. As the manager, you will be responsible for ensuring employees are delivering a remarkable guest experience and the utmost safety standards are upheld. Scope & Complexity This leadership role is responsible for oversight of all facets of station operations at their designated airport. Key Duties - Manages all facets of Alaska Airlines operations and employees at designated airport, including customer service agents and ramp service agents. - Oversees all customer service functions at the airport, including ticketing, baggage handling, cargo operations (weight and balance), passenger security, and reservations in a manner to ensure compliance with company service standards. - Directs all ramp activities required for aircraft servicing, including loading and unloading of baggage, cargo, and ramp handling to ensure company operation and safety objectives are met. - Prepares necessary plans, budgets and schedules. - Represents the company in the community through public relations activities as needed. - Manages all station resources, such as facilities, equipment, and supplies. - Supervises, trains, and develops station staff. - Ensures compliance with company policies and all regulations of federal, state, and local airport authorities - Performs other duties as assigned. Job-Specific Skills & Education Required - A minimum of 3 years of transportation experience with proven skills in operations and personnel administration. - A minimum of 2 years of leadership or supervisory experience. - Strong verbal and written communication skills, in addition to strong presentation skills - Proven ability to motivate employees and improve and enhance group dynamics. - Proven ability to use tact in communicating with others and able to constructively resolve problems. - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. Preferred - Experience in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls. - Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures. - Proficiency with Sabre/Image. - Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). - A Bachelor of Arts or a Bachelor of Science degree. Job-Specific Leadership Expectations - Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **START YOUR NEW JOURNEY NOW** Submit your application by 07/28/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36459 **Location** Cordova, AK **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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