(USA-WA-Seattle) Communications Agent

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** Role Summary The Communications Agent's primary focus is receiving, recording, and disseminating pertinent operational information to station and company personnel. Scope & Complexity This individual contributor will provide exceptional internal communication and customer service to flight crews, SOC, outstation, and other airline personnel. Key Duties - Create and maintain a strong culture of safety that incorporates "Ready, Safe, Go!" - Monitor all flights in progress for possible delays, weather, flight cancellations and other information to Seattle Station - Input arrival and departure information and coding delays into the SABRE computer system through Gatesheet - Monitor for and help resolve parking and gating issues - Load planning and pre-fueling functions including planning outbound cargo loads and calculating required fuel - Other duties as assigned Job-Specific Experience, Education & Skills Required - 1 year airline customer service experience - 1 year dispatching or scheduling experience will be considered in lieu of airline customer service experience - Strong diplomacy, problem solving, and teamwork skills - Ability to consistently lift 50 pounds - Ability to perform basic mathematics - Ability to juggle multiple tasks in a fast-paced environment - Ability to provide quality internal customer service - Ability to work a flexible schedule including weekends and holidays - High school diploma or equivalent - Minimum age of 18 - Authorization to work in the U.S. Preferred - Load planning and pre-fueling experience - Demonstrated knowledge of weather language and codes - Working knowledge of SABRE and IMAGE computer systems Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **PAY** -$15.00 per hour -Medical, dental and vision benefits -6% 401k match -Monthly operational performance bonus (max $450 per quarter) -Annual performance bonus (target 5% annual earnings) -Generous paid time off -Flight perks on Horizon Air & Alaska Airlines **START YOUR NEW JOURNEY NOW** Submit your application by 07/28/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36468 **Location** Seattle, WA **FLSA Status** Nonexempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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