(USA-OR-Eugene) Ramp/Customer Services Agent

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** Role Summary The Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Scope & Complexity This individual contributor role supports guest service activities for Horizon Air. Key Duties ? Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. ? Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). ? Performs aircraft grooming and security searches. ? Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). ? Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. ? Loads and offloads luggage and cargo with the use of conveyor belts. ? At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. ? Performs other duties as assigned. Job-Specific Experience, Education & Skills ? Required o A minimum of 1 year of customer service or community service experience. o Strong written and verbal communication skills. o Ability to juggle multiple tasks in a fast-paced environment. o Valid driver's license. o Ability to learn and operate a computerized reservation system. o Typing speed of at least 25 WPM. o Ability to consistently lift 50 pounds. o Must be able to stand for long periods of time. o Must be able to bend, stoop, squat, reach and grasp. o Ability to perform basic mathematics. o Ability to work a flexible schedule including nights, weekends and holidays. o Ability to participate in paid training that may require overnight travel. o Depending on work location, ability to obtain USPS Mail Handling Certification. o Ability to obtain airport security clearance. o Ability to communicate in English. o High school diploma or equivalent. o Minimum age of 18. o Must be authorized to work in the U.S. Job-Specific Leadership Expectations ? Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable **PAY** - $13.18 per hour - Medical, dental and vision benefits - 6% 401k match - Monthly operational performance bonus (max $450 per quarter) - Annual performance bonus (target 5% annual earnings) - Generous paid time off - Flight perks on Horizon Air & Alaska Airlines **START YOUR NEW JOURNEY NOW** Submit your application by 9/27/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36594 **Location** Eugene, OR **FLSA Status** Nonexempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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