IT Agile and DevOps Technical Coach (Ft Worth, TX, US)

Location: DFW Headquarters Building 7 (DFW-SV07) 
Additional Locations: None
Requisition ID: 39473 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the IT Enterprise Team within the Information Technology Division.
• ​Responsible for coaching and mentoring teams and being the go-to expert on DevOps and Lean Agile/Product Management methods and best practices for the enterprise
• Influence business unit or teams through transformation from business-as-usual to business agility
• Apply critical thinking skills, technical and business acumen to foster engagement and transformation across the enterprise

What you'll do

• Be a hands-on Lean Agile/Product and DevOps coach, accelerating the learning of a Product Mindset, Agile, and DevOps
• Educate teams on the best use of DevOps/Agile/Product Management tools, advise on design, development and deployment processes to ensure best practices, and help drive toward platform automation
• Lead the Dojo/Hangar agile and DevOps practice, which is a highly accelerated rapid 2.5 day sprint cycle focused on driving accelerated learning of Agile and DevOps practices
• Encourage and promote good engineering practices like Unit testing, code reviews, pair programming and quality engineering practices as well requirements capturing techniques to the teams to improve end to end delivery practices
• Recognize organizational and team-level challenges and address those with ALL levels of management in a timely fashion
• Change mindsets to adopt a forward-thinking learning culture, including collaboration practices, through training and coaching

What you'll do (cont.)

• Mentor, train, coach, facilitate Leadership and teams on Agile, DevOps, technical practices, and Product alignment in various stages of maturity
• Experience teaching and helping product teams in Lean Product Discovery, Continuous Grooming, Creation of Product Strategy & Roadmap, Customer Empathy, Prioritization, Product experimentation, Definition of Done and Ready, etc.
• Mentor, train, coach, facilitate Leadership and teams on Agile, DevOps, technical practices, and Product alignment in various stages of maturity
• Ability to evaluate a Product Teams operational health (e.g. team dynamics, agile delivery, product awareness) in order to identify opportunity for improvements, and help these teams mature their practices and more effectively embrace an agile and product mindsetWork collaboratively with other coaches on developing facilitation guides, strategize on reaching company objectives, and develop better ways of working
• Vision:Empower teams and leaders to passionately live their transformation journey

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Information Systems, Business, Management, Information Systems or Engineering
• Four or more years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

• Experience working as a Software Engineer or a technical team lead
• 3 + years of application development experience in a .NET or Java based framework having occurred in the last year
• 3+ years of experience configuring automation pipelines in GitHub Actions, Azure DevOps, Jenkins or similar tools having occurred in the last year
• 3+ years of experience using Agile, Lean, and DevOps practices having occurred in the last year
• 3+ years of experience experience with test automation frameworks having occurred in the last year
• 3+ years of experience with infrastructure automation having occurred in the last year
• Previous experience coaching in Dojos
• Experience in multiple types of technology stacks (Microservices, Mainframe, Monoliths, etc...)

Skills, Licenses & Certifications

• Excellent interpersonal skills
• Experience with database systems, API architecture, Cloud infrastructure
• Deep understanding of more than one development language such as Java, C#, Assembler, COBAL, Python, etc…
• Experience in aligning business goals and technology architecture
• Deep understanding of more than one Agile flavor such as Scrum, XP, Kanban, Lean, Nexus, DevOps, SAFe, etc and how to those apply to DevOps and teams ways fo working.
• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
  • Pivotal Cloud Foundry, GitHub, Jenkins, Maven, Nexus, Hygieia, SonarQube, New Relic, JIRA, Confluence, Rally, etc.
• Familiarity/ experience with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, ect.
• Superior communication and interpersonal skills, the ability to work across the organization, excellent synthesizing and organization skills, a professional demeanor and the ability to participate in a team environment are key to this position

Skills, Licenses & Certifications (cont.)

• Mastery of understanding of Lean - Agile values, principles and practices and candidates must be continuous learning, open to pivoting and learning new things.  The candidate must be will willing to obtain an in-depth understanding of the organization's business and technology portfolios.
• You excel at leading without authority, effectively aligning team members as well as client stakeholders and executives around a shared set of objectives to progress the goal of shipping the right product to the client's customers
• Experience in using and applying Design Thinking principles to get to better business outcomes
• Facilitate workshops that include, but not limited to feature/story writing, backlog refinement, and product strategy thinking

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39473 

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