Specialist/Senior Specialist, Campus Experience (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39453 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• At American and elsewhere, the COVID-19 pandemic has sped up the digitization of our lives, allowing team members unprecedented flexibility about how and where to work, and some of these changes will last. This position will shape the discussion of what the future work place looks like at American and how we can harness trends to enhance team member productivity and engagement.  
• The Senior Specialist, Campus Experience and Communication is a member of the Campus Experience and Operations team responsible for delivering best in class projects, initiatives and communications. You’ll be responsible for driving our campus communications engagement strategy and project managing a diverse range of initiatives and events aiming to bring team members together and ensure that team members understand how to get the most out of campus. You will work closely various stakeholders on comprehensive communication plans to ensure that team members remain informed and feel engaged – whether that’s about health and safety during a pandemic or upcoming campus events once we have reached a stable “new normal”. You will also drive communications, Social Media and marketing for the American Airlines CR Smith Museum and inspire the community with team member stories about airline operations and aviation career opportunities.
• We’re looking for an ambitious communicator and experienced project manager who challenges us to think ahead and think big while also being able to deliver on the details. 
   

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for all campus communications including supporting corporate real estate and CR Smith Museum 
• Work with colleagues in Global Engagement to develop and implement communications strategies and plans which support Corporate Real Estate, Museum and Skyview Campus
• Develop communications campaigns which educate and engage team members and the public around our campus and museum  
• Continue to redefine the campus experience, whether it is during the pandemic or the “new normal” and lead action steps required to deliver against One Campus One Team
• Drive all communication, marketing and social media for the Museum, including FB/Instagram, newsletters, website, onsite signage and more 
• Be a thought leader for workplace culture in the physical environment, operating at the intersection of interior design, art, culture and employee engagement. 
• Act as a subject matter expert for workplace culture; follow and share relevant trends as appropriate 
• Leverage relationships across the organization to connect to relevant work groups, disciplines and build broad support with stakeholders
• Encourage and support development of innovative policies to create a workplace that engages team members with the company and positively impacts engagement, retention and other key metrics
• Realize the potential of “One Campus, One Team” through initiatives that ensure team experience on campus enhances engagement and pride 
• Initiate and project manage targeted, low cost campus activations, this includes creative opportunities to collaborate with our Employee Business Resource Groups, Leadership, and other campus stakeholders. 
• Partner with the delivery and experience team on developing engaging on-site and virtual experiences that engage and promote campus culture  
• Focus on key experience touchpoints, remove barriers to engagement for team members visiting campus, and ensure consistent messaging throughout the campus journey 
• Streamline and enhance campus related communication related to learning and experience enhancements 
• Bring together campus stakeholders to align on policies, processes and practices across all campus buildings 
   

 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field or equivalent experience/training
• 3 years’ experience in communications, marketing or related field

Preferred Qualifications- Education & Prior Job Experience

• Strong analytical skills, quantitative ability, solution and detail-oriented
• Excellent project manager with ability to keep many balls in the air, prioritize, plan and adjust 
•  Excellent written, verbal communication and presentation skills
• Strong team player with ability to work successfully at all levels of the organization
• Intellectually curious 
• Ability to lead tasks, manage processes, analyze and problem-solve, working independently as well as in a group
• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines
• Affinity for the CR Smith Museum mission

Skills, Licenses & Certifications

• Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
• Excellent problem-solving skills and the ability to research issues to determine root cause
• Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)
• Must be able to work in a high-pressure environment with tight deadlines for real-time issues management.
• Must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public  for both American Airlines and the Museum

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

• From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
• Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39453 

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