Al Futtaim Jobs - Reception Supervisor | Al Futtaim Lexus | Dubai (Dubai, AE)

Job Requisition ID: 71982 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Reception Supervisor | Al Futtaim Lexus | Dubai

Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands.

 

About the Position:

For a customer Workshop Reception is the window to the world of after-sales service. As a Reception Supervisor in Lexus, you will be a custodian of the Reception; you will ensure that the image any customer forms through this window is that of professionalism in Customer Care and of Lexus Quality.

Specifically, your responsibilities will include the following:

• Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
• Ensure high level of Customer Satisfaction for customer Retention and business development.
• Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
• Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. 
• Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
• Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

 

About You:

The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering and should have at least a minimum of 3 - 5 years’ recent experience as a Reception Supervisor in an automotive dealership. You will provide outstanding customer service and you will have the ability to communicate in a clear, concise, understandable manner. Arabic speakers are highly preferred!

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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